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Terms of Service

Last updated: June 2026

These Terms of Service (“Terms”) govern your access to and use of the Staffee platform, including our website, dashboard, API, and related services (collectively, the “Platform”). By creating an account or using the Platform, you agree to these Terms.

1. Service Description

Staffee provides an AI-powered front desk platform that enables service businesses to:

  • Respond to customer inquiries automatically via SMS, WhatsApp, web chat, and voice
  • Schedule and manage appointments
  • Capture and track leads from conversations
  • Send automated follow-up messages to re-engage past customers
  • Receive notifications for escalations and demo requests

2. Account Registration

  • You must provide accurate, complete information when creating an account
  • You are responsible for maintaining the security of your login credentials
  • You are responsible for all activity that occurs under your account
  • You must be at least 18 years old to use the Platform
  • Each business account should be managed by an authorized representative of that business

3. Free Trial

  • New accounts receive a 14-day free trial with full access to Growth-tier features
  • No credit card is required to start the trial
  • When the trial expires, access to dashboard features is paused until a paid plan is selected
  • Your data (conversations, leads, appointments) is preserved during the pause period
  • We may extend trials at our discretion

4. Subscriptions and Billing

  • Paid subscriptions are billed monthly through Stripe
  • Plans available: Starter ($49/month), Growth ($99/month), and Pro ($199/month)
  • Subscriptions renew automatically on each billing anniversary unless cancelled
  • You may upgrade, downgrade, or cancel at any time through the Stripe customer portal
  • Cancellations take effect at the end of the current billing period — you retain access until then
  • Fees are non-refundable except where required by applicable law
  • We reserve the right to change pricing with 30 days' notice; existing subscriptions are honored until renewal

5. Acceptable Use

You agree not to use the Platform to:

  • Violate any applicable laws or regulations
  • Send unsolicited, deceptive, or fraudulent messages (spam)
  • Violate telemarketing, messaging, or anti-spam laws (including TCPA, CAN-SPAM, and carrier policies)
  • Transmit content that is abusive, harassing, defamatory, or promotes illegal activity
  • Impersonate another person or business
  • Interfere with or disrupt the Platform's infrastructure or security
  • Attempt to access accounts, data, or systems that do not belong to you
  • Use the Platform to build a competing product or service

6. Messaging and SMS Compliance

The Platform sends SMS and WhatsApp messages to your customers on your behalf. You are responsible for:

  • Ensuring you have proper consent from your customers to receive messages (see our SMS Consent & Messaging Policy)
  • Complying with all applicable messaging regulations, including TCPA, A2P 10DLC requirements, and carrier guidelines
  • Honoring opt-out requests promptly (the Platform handles STOP keywords automatically)
  • Not using the messaging features for marketing blasts, political messaging, or high-volume promotional campaigns

We reserve the right to suspend messaging capabilities if we detect non-compliant usage or receive carrier complaints.

7. AI-Generated Content

  • The Platform uses AI language models to generate responses to customer inquiries on your behalf
  • AI responses are based on the business information, services, and policies you configure
  • While we strive for accuracy, AI-generated content may occasionally be incorrect or incomplete
  • You are responsible for configuring your AI employee accurately and monitoring its performance
  • You are ultimately responsible for any commitments, appointments, or representations made by your AI employee to customers
  • We recommend reviewing escalated conversations and periodically auditing AI interactions

8. Intellectual Property

  • The Platform, including its code, design, and documentation, is owned by Staffee
  • You retain ownership of your business data, content, and customer information
  • You grant us a limited license to process your data as necessary to provide the service
  • We do not claim ownership over conversations or content generated through your account

9. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect information.

10. Service Availability and Modifications

  • We aim for high availability but do not guarantee 100% uptime
  • We may perform maintenance that temporarily limits access, with reasonable notice when possible
  • We may modify, add, or remove features at any time
  • For material changes that reduce functionality you rely on, we will provide 14 days' notice

11. Limitation of Liability

To the maximum extent permitted by law:

  • The Platform is provided “as is” and “as available” without warranties of any kind, express or implied
  • We are not liable for missed appointments, lost leads, or business losses resulting from AI responses, service outages, or messaging failures
  • Our total liability for any claim arising from your use of the Platform shall not exceed the fees you paid in the 3 months preceding the claim
  • We are not liable for indirect, incidental, special, consequential, or punitive damages

12. Indemnification

You agree to indemnify and hold Staffee harmless from any claims, damages, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any law or regulation (including messaging compliance laws).

13. Termination

  • You may terminate your account at any time by cancelling your subscription and contacting us
  • We may suspend or terminate your account for violation of these Terms, with notice when practical
  • Upon termination, your access ceases immediately; we retain data for 30 days before deletion
  • Provisions that by their nature should survive (liability, indemnification, disputes) survive termination

14. Dispute Resolution

Any disputes arising from these Terms or your use of the Platform shall be resolved through good-faith negotiation first. If unresolved after 30 days, disputes shall be settled through binding arbitration under the rules of the American Arbitration Association, conducted in English in the State of Florida.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Platform at least 14 days before taking effect. Continued use of the Platform after changes take effect constitutes acceptance.

16. Contact

For questions about these Terms, contact us at the email address associated with your Staffee account or through the Platform's support channels.