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SMS Consent & Messaging Policy

Last updated: June 2026

This SMS Consent & Messaging Policy explains how Staffee and the businesses that use our platform communicate with customers via SMS (text messages) and WhatsApp. This policy applies to all messaging sent through the Staffee platform on behalf of our business customers.

1. How Consent Is Obtained

Messages are only sent to customers who have initiated contact or provided consent:

  • Customer-initiated conversations: When a customer texts or messages the business's phone number first, they are consenting to receive a response and related follow-up messages regarding their inquiry.
  • Appointment-related messages: When a customer books an appointment (via conversation or web), they consent to receive confirmation, reminder, and rescheduling messages related to that appointment.
  • Web chat to SMS handoff: When a customer provides their phone number during a web chat conversation, they consent to receive follow-up messages via SMS.
  • Follow-up messages: Customers who have previously interacted with the business may receive periodic follow-up messages to check in or offer services. These are sent on behalf of the business and are limited in frequency.

Consent is not transferred, sold, or shared with unaffiliated third parties for their marketing purposes.

2. Types of Messages Sent

Customers may receive the following types of messages:

  • Responses to inquiries about services, availability, and pricing
  • Appointment confirmations, reminders, and rescheduling notifications
  • Follow-up messages after service (e.g., “How was your visit?”)
  • Re-engagement messages from the business (e.g., “It's been a while — ready to book?”)
  • Stylist/provider notifications about schedule changes

3. Message Frequency

Message frequency varies based on customer interaction. Typically:

  • Conversational responses: as needed during an active conversation
  • Appointment messages: 1–3 messages per appointment (confirmation, reminder, follow-up)
  • Automated follow-ups: no more than 1 message per 30-day period per customer, unless the customer re-engages

4. How to Opt Out

Customers can stop receiving messages at any time by:

  • Replying STOP to any message
  • Replying UNSUBSCRIBE or CANCEL
  • Contacting the business directly to request removal

Once a customer opts out, no further messages will be sent unless the customer initiates a new conversation. A confirmation message will be sent acknowledging the opt-out.

5. How to Get Help

Customers can reply HELP to any message to receive information about the messaging program, including how to opt out and who to contact with questions.

6. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Staffee is not responsible for any charges incurred from your carrier for receiving text messages.

7. Supported Carriers

Messages are delivered via major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Delivery is subject to carrier network availability and policies.

8. Information Collected via Messaging

When customers communicate via SMS or WhatsApp, we collect:

  • Phone number
  • Message content
  • Timestamp and channel metadata
  • Any information provided in the conversation (name, appointment preferences, etc.)

This information is used solely to provide the service (respond to inquiries, book appointments, capture leads) on behalf of the business. See our Privacy Policy for full details on data handling.

9. Business Owner Responsibilities

Businesses using Staffee are responsible for:

  • Ensuring their use of messaging features complies with TCPA, A2P 10DLC, and applicable carrier regulations
  • Not using the platform for unsolicited marketing blasts or high-volume promotional messaging
  • Configuring their AI employee's responses accurately and reviewing escalations
  • Respecting customer opt-outs (handled automatically by the platform)
  • Maintaining records of consent where required by law

10. No Messaging for Emergencies

The Staffee messaging service is not intended for emergency communications. If you are experiencing an emergency, please contact your local emergency services directly.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued interaction via messaging after changes constitutes acceptance.

12. Contact

For questions about this messaging policy, customers may reply HELP to any message or contact the business directly. Business owners may contact us through the Staffee dashboard or at the email associated with their account.