SMS Consent & Messaging Policy
Last updated: June 2026
This page explains how customers provide consent to receive SMS/text messages from businesses using the Staffee AI employee platform for appointment scheduling and customer communication.
Types of Messages Customers May Receive
Customers may receive text messages related to:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Rescheduling assistance
- Customer support conversations
- Follow-up messages related to service inquiries
We do not send unrelated third-party marketing messages through this SMS program.
How Customers Opt In
Customers opt in by providing their phone number when requesting an appointment, submitting a contact form, chatting with the business, or communicating with the business by phone, website chat, WhatsApp, or SMS.
When a customer submits their phone number, they are shown consent language explaining that they agree to receive appointment-related and customer support text messages.
Example Opt-In Form
Example Opt-In Form
I agree to receive appointment confirmations, appointment reminders, scheduling updates, and customer support text messages from this business. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out at any time. Reply HELP for assistance.
By submitting this form, the customer consents to receive SMS messages related to their appointment request and customer support.
By submitting this form, the customer consents to receive SMS messages related to their appointment request and customer support.
Opt-Out Instructions
Customers may opt out at any time by replying STOP to any text message.
Help Instructions
Customers may reply HELP for assistance.
Message and Data Rates
Message and data rates may apply depending on the customer's mobile carrier plan. Message frequency may vary based on customer activity, appointment scheduling, and communication preferences.
Sample SMS Messages
Hi Jane, your appointment request for June 15 at 2:00 PM has been received. Reply YES to confirm, HELP for help, or STOP to opt out. Msg & data rates may apply.
Reminder: Your appointment is tomorrow at 2:00 PM. Reply CONFIRM to confirm, RESCHEDULE for assistance, HELP for help, or STOP to opt out.
Privacy
Customer phone numbers are used only for appointment-related communication, scheduling updates, customer support, and follow-up related to customer inquiries. Phone numbers and SMS consent will not be shared, sold, or disclosed to third parties for marketing purposes. See our Privacy Policy for full details.
Business Owner Responsibilities
Businesses using Staffee are responsible for:
- Ensuring their use of messaging features complies with TCPA, A2P 10DLC, and applicable carrier regulations
- Not using the platform for unsolicited marketing blasts or high-volume promotional messaging
- Configuring their AI employee's responses accurately and reviewing escalations
- Respecting customer opt-outs (handled automatically by the platform)
- Maintaining records of consent where required by law
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued interaction via messaging after changes constitutes acceptance.
Contact
For questions about SMS consent or customer messaging, contact us:
Email: support@staffee.ai
Customers may also reply HELP to any message for assistance, or contact the business directly.
Staffee is a product of Modern IT Consulting Group Inc.